Company Selection and Overview

This  module marks the beginning of your course project. Your task this week is to  identify a company to evaluate and research. Be sure to identify a company that  you are able to gather enough information about so that you can fulfill each  component of the project. Ideally the company you choose should have the  following:

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  • Strong customer  base
  • Customer  service representatives that regularly interact with customers
  • Website
  • An opportunity  for you to interact with them, either in person, on the phone, or via the  Internet
  • Information  about the company that you can access through the Internet or a library
  • Customer  service training program for employees

Once you  have determined the company that you would like to use for this project, write a one-page paper that includes  the following:

  • Company name  and general description that includes history, years in business, and number of  employees
  • Products and/or  services they provide, and how they meet the needs of customers
  • Description of  their primary customers
  • Why you chose  them for this project

8With this assignment I might need your help with whoever I pick to help me with further project asignments